Shipping policy

Here is the updated Shipping Policy for Snorelia, rewritten to remove the specific reference to Asia while maintaining strong legal and operational protection for your store:

Shipping Policy

Shipping Policy — Snorelia

Shipment Origin To offer you the best possible price, our products are shipped directly from our primary fulfillment centers and manufacturing partners. This allows us to cut out intermediaries and local warehouses, passing those savings directly to you. Consequently, delivery times may be slightly longer than those of stores with local inventory, as detailed below.

Processing and Delivery Times

  • Order Processing: 1 to 3 business days from payment confirmation before the order is handed over to the carrier.

  • Transit Time: 7 to 15 calendar days from shipment, depending on local customs and regional postal services.

The total estimated delivery timeframe from the moment you place your order until you receive it is 7 to 15 calendar days, except under exceptional circumstances (customs clearance delays, logistics issues, or peak seasonal demand such as holidays). These timeframes are estimates and do not represent a guaranteed delivery date unless explicitly stated otherwise in your order confirmation.

If your order has not arrived within 20 calendar days from the shipment confirmation date, please contact us at infosnorelia@gmail.com and we will investigate the status of your package.

Shipping Costs Shipping fees are calculated and displayed at checkout prior to order confirmation. We may occasionally offer free shipping promotions; when active, this will be clearly indicated on our website and in your order summary.

Customs and Import Taxes Prices displayed on our store include applicable VAT for orders within the European Union. For deliveries outside the European Union, your local customs authority may assess additional taxes, duties, or import fees upon arrival. Any such charges are the responsibility of the recipient and are entirely outside of Snorelia's control.

Order Tracking Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package. Please allow 24 to 72 hours from dispatch for the tracking details to update, as the parcel must first be scanned by the initial logistics provider.

Shipping Address Customers are responsible for providing an accurate and complete shipping address at checkout. Snorelia is not liable for delayed or lost shipments resulting from incorrect or incomplete addresses provided by the customer. If you notice an error in your address after ordering, please notify us immediately at infosnorelia@gmail.com. We will attempt to update it if the order has not yet been processed, though this cannot be guaranteed.

Lost or Damaged Packages If your item arrives damaged or is lost in transit, please contact us promptly at infosnorelia@gmail.com with photos of the damaged item and packaging (if applicable). We will evaluate the case and, where appropriate, arrange a replacement or refund in accordance with our return policy.

Shipping Destinations We ship worldwide. If your shipping address falls outside our coverage area, you will be unable to complete your purchase at checkout.

Right of Withdrawal The statutory 14-day right of withdrawal period begins on the day you physically receive your order, not from the date of purchase.