Refund Policy

Refund & Return Policy — Snorelia

Return Window We offer a 90-calendar-day return window from the date you receive your order, subject to the conditions outlined below. This timeframe combines two distinct periods with different requirements:

First 14 Days — Statutory Right of Withdrawal (European Union) If your order is delivered within the European Union, you have a statutory right to cancel your purchase within 14 calendar days of receiving the product, without needing to provide a reason.

During this initial period, you may open the package and inspect the item as you would in a physical retail store. However, if the product shows signs of use beyond basic inspection (such as visible wear, missing accessories, or damage), we reserve the right to deduct an amount corresponding to the loss in value from your refund.

Because our products are personal care items that come into direct contact with the skin or mouth, certain items may fall under statutory exceptions for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed. If this exception applies to your item, it will be clearly indicated on the product page before you complete your order.

To exercise your right of withdrawal, the product must be in the same condition as received, with tags intact and in its original packaging, accompanied by the receipt or proof of purchase.

Days 15 to 90 — Voluntary Extended Warranty by Snorelia In addition to the statutory minimum, we offer a voluntary commercial extended return policy up to 90 calendar days from package delivery.

During this extended period (days 15 through 90), returns are only accepted if the product meets all of the following conditions:

• It is completely unused.

• The original box and packaging are intact, unopened, and sealed.

• It retains all original tags and accessories.

• It is accompanied by the receipt or proof of purchase.

Returned items showing any signs of having been opened, used, or unsealed will not be eligible for a refund during this extended period.

How to Initiate a Return To start a return, please contact us at infosnorelia@gmail.com with your order number and the reason for the return.

Returns must be sent to the following address: Calle Salmerón, 21, 1º Derecha, 37006 Salamanca, Spain

Please note that items returned to us without prior authorization will not be accepted.

Return Shipping Costs Return shipping costs are the sole responsibility of the customer during both the statutory 14-day cancellation period and the extended 15-to-90-day period. We strongly recommend using a trackable shipping service, as Snorelia cannot be held responsible for return packages lost in transit.

Damages and Product Issues Please inspect your order upon receipt and contact us immediately at infosnorelia@gmail.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it promptly. Defective or damaged item resolutions are handled separately from the standard return window and carry no shipping costs for you.

Exceptions / Non-Returnable Items We do not accept returns on sale items, promotional bundles, or gift cards. If you have questions or concerns about a specific item, please contact us before placing your order.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds We will notify you once we have received and inspected your return, informing you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at infosnorelia@gmail.com.